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FAQs


Attractions
 

What is the LEGOLAND Discovery Center?
The LEGOLAND Discovery Center is an indoor LEGO® world where children can explore and learn with LEGO.
Are all of the attractions indoors?
Yes. The whole of the LEGOLAND Discovery Center is indoors, so even if it's raining outside, you can still have loads of fun!
Can parents visit the attractions too?
Of course - The LEGOLAND Discovery Center is a family attraction, so it's great fun for everybody.
Are there any age / height restrictions on any of the attractions?
Yes, on the Dragon Ride, children must be 42" to ride alone or of walking age to ride with an adult. On the Technicycle Ride, children must be 36" minimum to ride with an adult and 42" to ride alone.
Are any of the attractions unsuitable for disabled visitors / wheelchair users?
All of our attractions are wheelchair accessable.
Do any of your attractions feature strobe lighting?
Yes, our Dragon Ride and 4D Cinema both feature strobe lighting.
What is a 4D cinema?
It is a 3D cinema, but even better! As well as the film being in 3D (you get to wear special 3D glasses) you will also feel added special effects, like wind, rain and snow!
At what times do the 4D movies run?
Films run approximately every 15 minutes
Can I keep the LEGO® model we make in the Master Model Builder attraction?
You can keep the model you build, however, there is a small charge.
 

 

Tickets and Prices
 

How much does it cost to visit?
To buy your ticket on the door it costs $19.00 for adults and $15.00; for children. However, you can buy special discount tickets online.
Is everything included in the admission price, or do I have to pay extra for some attractions?
Everything (including the rides and 4D cinema) is included in the one price, so your admission ticket allows you to experience all of the attractions at the LEGOLAND Discovery Center
What are the advantages of buying tickets online?
If you buy your tickets online you can benefit from great discounts and also fast track entry to the LEGOLAND Discovery Center
Where can I find the best value prices and/or special offers?
Right here! Our website offers a "best price" guarantee, so you won't be able to find tickets to the LEGOLAND Discovery Center cheaper anywehre else.
What payment methods do you accept?
We accept cash, Visa, Mastercard, Discover and American Express.
Do younger children have to pay full price?
Children under 3 can visit the LEGOLAND Discovery Center for free. Older children pay the standard child price.
What is the advantage of buying an Annual Pass?
With an Annual Pass, you are able to visit the LEGOLAND Discovery Center as many times as you like within one year. An Annual Pass also entitles you to special offers and invitations to exclusive events
Can I use my Merlin Annual Pass to visit the center?
Yes, you can use your Merlin Annual Pass to visit the LEGOLAND Discovery Center as many times as you like.

 

Planning Your Visit
 

When are your opening times?
To see our up to date opening times, please click here
What is the best time to visit?
It is difficult to say, as it does depend on the day, but generally the LEGOLAND Discovery Center is quiestest after 2pm.
How long will my visit take?
We recommend that you allow at least 2 1/2 hours to visit the LEGOLAND Discovery Center, but you can stay for as long as you like.
Are visits guided?
No, to give you as much flexibility as you like, you are free to visit each area of the LEGOLAND Discovery Center as and when you choose. You can even visit each attraction more than once!
Can children visit the Center without an accompanying adult?
Children under 15 must be accompanied by an adult.
Where is the LEGOLAND Discovery Center?
Details of were to find the Center can be found here.
How do I get to the Center?
Directions on how to find the Center are here.
Do you have parking?
Yes, parking is available in the front of the building or in the parking garage adjacent to the building, both at no cost.
Do you serve food / drink at the Center?
Yes, there is a Café at the LEGOLAND Discovery Center that sells a range of snacks and hot and cold drinks.
Can we bring our own food to the Center?
Unfortunately bringing your own food is not allowed. However, we have a Café where you can purchse food and drink.
Can we buy LEGO® products at the Center?
Yes, there is a LEGO shop at the LEGOLAND Discovery Center that stocks an extensive range of LEGO products.
Do I have to pay for entry to visit the LEGO Shop?
No, the shop has a separate entrance and you do not have to pay to visit our shop.
Is the Center suitable for disabled visitors / wheelchair users?
Yes, the LEGOLAND Discovery Center is fully accessible for disabled visitors and wheelchair users.
Are staff first aid trained?
Although we hope that you don't require them during your visit, there are always staff members at the LEGOLAND Discovery Center who are first aid trained.
Can I bring a pushchair?
Yes, you can bring a pushchair with you and there is lift access to all floors.
Do you have creche facilities?
Unfortunately, we do not offer creche facilities.
Do you have baby changing facilities?
Yes, we have baby changing facilities at the LEGOLAND Discovery Center.
Do you sell baby food in the Café?
We don't sell baby food, but you can bring your own baby food and bottles with you. We offer bottle warming services in the Café - just ask a member of staff.
Can I bring baby food/bottles with me?
Yes, and we offer bottle warming services in the Café.
Can I smoke at the Center?
No, to ensure the best environment for children to play, we operate a no smoking policy throughout the LEGOLAND Discovery Center, so if you want to smoke, you will have to go outside.
Do you have cloakroom/locker facilities?
There is a limited number of lockers that you can use to store your personal posessions in by the entrance.

 

Groups
 

Do you offer group discounts?
Yes, we offer special rates for Group visitors. To find out more, click here
How do I book a group visit?
To find out about booking your Group visit click here.
Do I have to book in advance to qualify for a group rate?
Yes. To benefit from our Group discount prices and to ensure that we can accommodate your group, all group visits must be booked in advance.
How far in advance do I have to book?
We ask that you book your group visit at least two weeks in advance.
Can I get a refund in the event of a cancellation or if some of the members of my group are unable to come?
Unfortunately we do not offer a refund, but in the event of a cancellation you can reschedule your group to any date within the calendar year.
Do you offer a group rate in the Café?
If you book in advance, we offer a $5.00 meal deal
Do all adults have to pay to accompany a group of children?
As part of our special groups offer, one adult goes free with every 5 paying children.
What is the required ratio of adults to children?
We require a 1:10 ratio of adults to children
Can I book a group masterclass with the Master Model Builder?
Yes, you can book a masterclass in advance with the Master Model Builder. If the children would like to keep the model there is a small charge.

 
Birthdays
 

How do I book the birthday party?
For more information and to book your birthday party, click here.
Can I book a birthday party online?
To ensure that we can accommodate your birthday party, we ask that you phone the LEGOLAND Discovery Center to make your birthday party reservation. Click here for details.
What is included in my birthday party package?
We offer "build your own" birthday party packages, so your birthday party can include as much or as little as you like.
Will there be a host for my party?
Yes, there will be a host for your party room.
How far in advance do birthday parties need to be booked?
Our birthday parties are very popualar, so get booked up quite quickly. Therefore, to make sure you reserve the special date you want, we recommend that you book at least 3 weeks in advance.
What are the birthday party room options?
There is a choice of a castle birthday party room, or a jungle birthday party room.
What if I want to keep the room longer?
If you would like to keep the room longer, the cost is $100 per hour.
How long can my party stay in the Center?
Although the use of the party room is limited, you can stay at the LEGOLAND Discovery Center for as long as you like.
What time should my party arrive? Do we all have to arrive at the same time?
An arrival time will be given to you based on your room time. All members of the party are required to arrive at the same time.
Is there a deposit for the party?
There is a 50% deposit due for all parties at the time of booking.
Is the deposit refundable in the event of cancellation
The deposit is refundable if the cancellation is made 2 or more weeks in advance.
When will my card be charged?
Your card will be charged at the time of booking.
Why do I have to submit all off my numbers in advance? When are my final numbers due?
Parties are required to submit final numbers 2 weeks in advance. These final numbers are due in advance because we submit all orders to our vendors for the cake and food in advance. Numbers are also given in advance to ensure proper staffing for your birthday party.

 

Schools
 

How do I book a school visit?
To find out about booking a schoolvisit, click here.Can I book a school group online?
Unfortunately, we can't currenty process schools bookings online. To find out how to book with school visit, please click here.
Do you have to be officially recognized as a school?
Yes, you do have to be officially recognized as a school.
What is the minimum number of visitors to get the school rate?
You need to come with at least 10 pupils to get the special rates.
Do we have to book in advance, or can we walk up on the day of the trip?
To ensure that we can accommodate your school class and to benefit from our discounted schools rate, we ask that all school groups are booked in advance. We recommend that you book your school visit at least one month in advance. To find out more about booking your school visit, please click here.
Where can I get a contract?
Currently to get a contract, you can call (847)-592-9708 or email Kristin.Gruibas@merlinentertainments.biz and the contract can be emailed or faxed to you.
When do I need to send the contract in by?
The contract needs to be sent in a minimum or 2 weeks in advance.
Do we have to pay tax?
If your group is tax exempt, a tax exempt letter must be submitted at the time of the booking or your group will be responsible for tax.
Do we have to pay a deposit?
Yes, all school groups must pay a deposit.
Can we get the school rate at the weekends?
The school rate is only available Monday - Friday.
When do I need to send the contract in by?
The contract needs to be sent in a minimum or 2 weeks in advance.
Do you offer the school rate outside of term time?
The school rate is only available during the regular school year.
Do you offer the same group services for Pre-school/Kindergarten groups?
We offer a special rate for pre-school children.
How many teachers/chaperones can we bring for free? What is the cost for additional chaperones?
We offer 1 free chaperone for every five paying children. The cost for additional chaperones is the school rate.
How do I arrange for a special schools workshop for our visit?
If you want a special workshop please submit the schools form and call 847-592-9708 to schedule..
Do you offer a school meal deal?
We offer a meal deal for $5 per person.
When do we have to give final numbers for the meal deal?
To be well prepared we need you to give us the final numbers 2 weeks before you arrive.
If we have fewer children on the day than the number booked in for a meal deal, do we have to pay for the children that do not show up?
If fewer children show up than the number booked, you are required to pay for the booked number.
Can we bring our own lunches instead?
You can bring your own brown bag lunches. Seating in the Café is first come, first served.
If less children come than already booked, can we get a refund?
LEGOLAND Discovery Center does not offer refunds for school trips. You can use that overage to book a school trip within the current calendar year.
Do you offer special rates for home schooled children?
We do offer special rates for home schooled children. Please click here.
Where do the buses drop off the students?
Busses drop off students on Carson's crescent, the one way street infront of the center.
Where do the buses park?
The busses can park at the back of the parking lot.

 

News & Events
 

How can I find out about upcoming special events at the Center?
At the LEGOLAND Discovery Center, we have specail events throughout the whole year. To view our events calendar, click here.

 

Newsletter
 

How can I subscribe to your newsletter?
To subscribe to our newsletter, simply click here and fill out your details.
What's included in the newsletter?
Our newsletter provides you with all information and news around the LEGOLAND Discovery Center. So sign up if you don't want to miss anything!
How frequently do you send each edition?
To keep you updated we send our newsletter monthly.
How can I unsubscribe from your newsletter?
There is a possibility at the bottom of every newsletter to unsubscribe.
Why do you need my country of residence and postcode in order to send the newsletter
We need these details to ensure that any offers we send you are relevant to your locale.
Will you respond to any feedback I offer on this website?
Yes, it is our aim to reply to all feedback that we receive through the website. However, as we receive so many emails, we ask that you allow approximately a few days for a response. If your matter is urgent, please phone us instead.
 

 

Fun Zone
 

Who decides which posts are displayed on the Master Model Builder's blog?
The Master Model Builder reviews all blog entries, and posts the ones he thinks are the most interesting and fun for everyone to see.
How can I be certain my personal details will be secure if I post a message on the Master Model Builder's blog?
Yes. any information you provide will be stored securely will not be shared with any third party organization and will not be used for purposes other than those for which the information was collected without your prior permission. Read our Privacy Policy for further information
Will you respond to any feedback I offer on this website?
Yes, it is our aim to reply to all feedback that we receive through the website. However, as we receive so many emails, we ask that you allow approximately 2 weeks for a response. If your matter is urgent, please phone us instead.

 

Contact
 

How can I contact the Center?
Please click here for details on how to contact the LEGOLAND Discovery Center.
How quickly can I expect your response to an enquiry made via the website?
It is our aim to reply to all feedback that we receive through the website. However, as we receive so many emails, we ask that you allow approximately a 2 weeks for a response. If your matter is urgent, please phone us instead.
How can I make a complaint about the Center?
You can contact us either in writing, by phone, or by email.

 

About Merlin
 

Who owns/operates the LEGOLAND Discovery Center?
The LEGOLAND Discovery Center is operated by Merlin Entertainments Group, the World's second biggest visitor attraction company. For more information about Merlin Entertainments, please click here .
What other parks and attractions do Merlin Entertainments operate?
Merlin Entertainments operate over 50 different visitor attractions across the world, including the London Eye, Madame Tussauds, LEGOLAND, Thorpe Park and the SEA LIFE Centers. For a full list of attractions operated by Merlin Entertainments, please click here.
Where is Merlin based?
The Merlin Entertainments head office is in Poole, Dorset, UK.

 

Legal Concerns
 

 

Media
 

 

Website
 

Who owns/operates this website?
Merlin Entertainments Group maintain the Site for your personal entertainment and information.
What is the minimum browser standard required to view this website?
Internet explorer 6.0, Firefox 2.0 and Safari 3.0 are the minimum browers versions required to view this website.
I can't see the Rides & Attractions section of the website.
It's possible that you do not have flash player 9.0 installed. It can be downloaded here.
I am having trouble registering on this website.
Are any error messages visible? If so, you might need to amend your details. If this is not the case, you may contact us directly here.
I am having trouble downloading the Birthday Party invitation / booking form / educational materials / Activity Book
Please contact us directly by clicking here.
I am having trouble playing the LEGO game.
It's possible that you do not have flash player 9.0 installed. It can be downloaded here.
I am having trouble uploading an image to the Master Model Builder's blog
Please contact us directly by clicking here.
Do you use cookies on this website?
Yes. For any other questions, please refer to our privacy policy here.
Do you track my use of this website?
Yes, this website is tracked for marketing purposes. For more information as to how your data is stored and used please refer to our privacy policy here.

 

 
 
 
 




Tickets and Prices
Legoland Discovery Center Fun Zone Newsletter
Special Events