28th of FEBRUARY 2026
1. LDC TICKET BOOKING TERMS AND CONDITIONS
Introduction
1.1. LEGO Discovery Center Holding A/S operates the ticket booking websites https://www.legolanddiscoverycentre.com/ ,https://www.legolanddiscoverycenter.com/ , https://www.legodiscoverycenter.com/ and https://www.legodiscoverycentre.com/
(separately or jointly referred to as “Site”). When you make a purchase on the Site you will be forming a contract with the relevant applicable local LEGO Discovery Center entity (the “Company”). Please refer to Schedule 1 of these Booking Terms to confirm which Company you will be contracting with. In these Booking Terms, when we refer to "we", "us" or "our" or similar, we mean the Company; and when we refer to "you" or "your" or similar we mean you, the person booking the tickets and where applicable, the business on whose behalf you are acting.
1.2. When certain words and phrases are used in this document, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of this document where it was defined (you can find these meanings by looking at the sentence where the defined term is included in bold and speech marks).
1.3. Please note:
1.3.1. If you are acting for purposes that are wholly or mainly outside your trade, business, craft or profession, you are acting as a “Consumer”; or
1.3.2. If you are acting for purposes relating to your trade, business, craft or profession, then you are acting in the course of a business and as a “Business User”.
1.4. If you are acting on behalf of your employer or another business when you access the Site and purchase the tickets, you represent and warrant that:
1.4.1. you have full legal authority to bind your employer or that business; and
1.4.2. you agree to these Booking Terms on behalf of the business that you represent.
1.5. These Booking Terms and Conditions (“Booking Terms”) set out the terms and conditions under which you may purchase tickets to access LEGOLAND Discovery Centres and/or LEGO Discovery Centres (each an “LDC”) (and any other ancillary products and services we may offer from time to time) (any tickets for an LDC being the “LDC Ticket/s”). These Booking Terms apply to all purchasers of our LDC Tickets to LCDs located in US, Canada, Japan, Hong Kong or Australia. Please read these Booking Terms carefully before purchasing LDC Tickets because you will need to agree to them. If you do not agree to these Booking Terms, you must not purchase an LDC Ticket. These Booking Terms and our Website Terms and Conditions (here) will become binding on you pursuant to clause 2.5 and will be incorporated into the contract between you and us in relation to such LDC Tickets.
1.6. If you are a Consumer, nothing in these Booking Terms is intended to limit or exclude your rights under any mandatory laws (including, without limitation, consumer protection laws) in your jurisdiction of residence. Depending on your jurisdiction of residence, these Booking Terms may be supplemented and amended by the terms as set out in the relevant Addendum (see the “Supplementary Terms” at the end of these Booking Terms). Please also read the terms set out in the Addendum applicable to your jurisdiction of residence carefully before purchasing an LDC Ticket.
2. Making your Booking
2.1. You must be at least 18 years old to purchase LDC Tickets from the Site (the “Booking”).
2.2. If you submit a Booking on behalf of a group of people (a “Party Leader”), you must have the permission and consent to make the Booking on behalf of all persons named on the booking (or by their parent or legal guardian for any party members who are under the age of 18 at the time of Booking). Those under 18 are not permitted entry to any LEGOLAND Discovery Centre or LEGO Discovery Centre without being accompanied by an adult.
2.3. The Party Leader is responsible for (i) the Booking as a whole and the activities and behaviours of all guests within your group, and (ii) making all payments due to us in line with section 3 (Price and Payments) of these Booking Terms.
2.4. In order to make a Booking on the Site you must follow the procedure set out on the Site. The order process allows you to check and amend any errors before completing a Booking. Please check your Booking carefully before confirming it, as once your booking is submitted we will begin processing it immediately and your chosen payment method will be charged. You are responsible for ensuring that your Booking is complete and accurate before submitting. At the end of the Booking process, you are asked to confirm that you have read and agree with these Booking Terms. The Booking process is only available in the English language (the Booking Terms will be available in your local language), and we will not file a copy of any contract formed between you and us.
2.5. We will confirm our acceptance of your Booking order by sending you an email (to the email address which you enter/provide at the time of making your Booking) confirming the information you included in your Booking (the “Booking Confirmation Email”). The Booking Confirmation Email will contain your ticket and booking reference number and will serve as proof of payment for your attraction ticket. These Booking Terms will become legally binding on you and us when we send you the Booking Confirmation Email and each Booking shall incorporate the Booking Terms and shall be a new and separate contract between you and us.
2.6. You will need to present this Booking Confirmation Email at the appropriate entrance to gain entry. Please check your Booking confirmation carefully as soon as you receive it. Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.
3. Price and Payment
3.1. The prices for the LDC Tickets as set out on the Site are inclusive of VAT or equivalent applicable local taxes, if any, and are provided in your local currency. Some promotional offers may be available from time to time depending on the LDC Tickets selected. Any such discount may vary from time to time at the Company’s sole discretion.
3.2. You shall pay for the Booking using one of the payment methods set out in the Booking process (the “Payment Methods”). You confirm that the card or bank account which is being used is yours, or that you have the authorisation of the account holder to use it. If you use a Payment Method which you are not authorised to use, you will be liable to us for any losses that we suffer as a result of your use of that Payment Method.
3.3. Your Payment Method will be charged in full at the time you submit your Booking. If your payment is not authorised, your Booking will not be fulfilled.
3.4. It is always possible that, despite our best efforts, some of the LDC Tickets may be incorrectly priced. If we accept and process your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
4. Conditions of entry to LDC and general admissions information
The following conditions apply to all Bookings and all guests must comply with these at all times. The below provisions are conditions of entry to any LDC attraction and set out specific information in relation to the LDC Ticket type you have purchased.
4.1. The following LDC Ticket types may be available for purchase on the Site. Please review the specific conditions attached to the different LDC Ticket types listed on the Site in the description of the Ticket.
Conditions of Booking
4.2. By purchasing LDC Tickets and making a Booking, you agree that you (or if you are a Party Leader, you agree on behalf of the rest of your group that they) are not a convicted child sex offender or subject to any statutory notification requirements or any other restrictions or requirements that protects the safety and welfare of children.
4.3. The Company reserves the right to refuse admission to any LDC, ban entry from any LDC or remove from the LDC without any right to a refund, any person (and any other members of their party):
4.3.1. whose behaviour or presence may affect the enjoyment and/or safety of other guests or staff, or who may otherwise undermine the Company’s commitment to safeguarding children and young people;
4.3.2. who brings any items into the LDC which are illegal or are deemed by the Company to pose a health and safety risk, affect the enjoyment of others, cause disruption or cause damage to the Company’s property; and/or
4.3.3. tries to queue jump or gain access to a ride, attraction or any other element that requires a queue or queue system through unauthorised means, including cutting in front of other guests already in the queue, leaving the queue and then attempting to re-enter at the same place, or saving a place for someone not in the queue.
4.4. Please check parking arrangements. Parking is always at the vehicle owner's risk.
5. Changes to your Booking
Once a booking reference number has been issued it will not be possible to amend or transfer your Booking to another date or time. Please read our cancellation policy in Section 6 of these Booking Terms below.
6. Cancellation and Refunds
6.1. Cancellation by you
6.1.1. Should you or any member of your party need to cancel your Booking once it has been confirmed, the Party Leader must advise us as soon as possible. All cancellations must be made through our consumer service using the number or email listed on the Site or below in these Booking Terms. As soon as you cancel, your Booking reference number will become void and non-redeemable. We regret it is not possible to make refunds in respect of cancelled bookings. This means that if you want to cancel your Booking for any reason or do not attend your Booking then you will not be eligible for a refund because, when you make your Booking, the Company reserves a place for you on that particular date and time that they may not be able to re-sell if you no longer attend.
6.2. Changes and cancellation by us
6.2.1. Occasionally, we have to make changes to Bookings. We reserve the right to cancel confirmed Bookings if it is necessary to do so (for example, because of legal, operational or safety reasons or for a reason outside of the Company’s reasonable control). If we have to make a significant change or cancel your Booking, we will tell you as soon as possible. If there is time to do so before departure, we may offer you, at our sole discretion, the choice of the following options:
a) accepting the changed arrangements;
b) purchasing an alternative ticket offer from us. If the chosen alternative date is less expensive than your original Booking, we will refund the difference but if it is more expensive, we will not ask you to pay any more; or
c) cancelling, or accepting the cancellation, in which case you will receive a full refund of all monies you have paid to us for the cancelled Booking.
6.2.2. Please note, the above options are not available where any change made is a minor one. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation, other than those set out in this section. Any refund owed to you will be reimbursed to you using the same payment method as you used for the initial Booking. You will not incur any fees as a result of the reimbursement.
7. Our Liability to you
7.1. Nothing in these Booking Terms excludes or limits our liability for:
7.1.1. death or personal injury caused by our negligence;
7.1.2. fraud or fraudulent misrepresentation; and
7.1.3. any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
If you are a Business User:
7.2. If you are acting for purposes relating to your trade, business, craft or profession, then subject to clause 7.1:
7.2.1. in no event shall we be liable to you for (i) any loss of profits, loss of revenue, loss of contracts, failure to realise anticipated savings (whether any of the foregoing is direct or indirect) or (ii) for any indirect or consequential loss or damage to property; whether arising from negligence, breach of contract or otherwise; and
7.2.2. our total liability to you for any loss or damage arising out of or in connection with these Booking Terms, whether in contract (including under any indemnity), tort (including negligence) or otherwise shall be limited to the value of that Booking as set out in the relevant Booking Confirmation Email.
7.3. You shall indemnify and hold us harmless against any losses, costs, liabilities and expenses suffered or incurred by us and/or our affiliates as a result of any breach of these Booking Terms.
If you are a Consumer:
7.4. If you are acting for purposes that are wholly or mainly outside of your trade, business, craft or profession then, save as set out in clause 7.1, the following sub-clauses apply:
7.4.1. If we fail to comply with these Booking Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Booking Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that the contract between you and us for your Booking became binding (i.e. when the Booking Confirmation Email was issued).
7.4.2. Nothing in these Booking Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau, Trading Standards Office, Consumer Council, or similar organisation in your jurisdiction, if any.
7.4.3. We only supply LDC Tickets for your domestic and private use. You agree not to use the LDC Tickets purchased under this Booking for commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7.4.4. Save as set out in clause 7.1, our maximum liability to you under these Booking Terms in respect of any particular Booking will be limited to the value of that Booking as set out in the relevant Booking Confirmation Email.
8. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your visit to an LDC, you must immediately inform the Company. Any verbal notification must be put in writing as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. You must contact our Guest Services Team at the attraction you have visited using the contact details listed on the Site or listed below in these Booking Terms, within 28 days of the end of the visit to the attraction giving your booking reference and full details of your complaint.
Please note, that charges may apply when calling our consumer service.
9. Your Responsibilities
Bookings are accepted on the understanding that all persons are normally in good health and able to fulfil the physical demands of the LDC visit. It is your responsibility to ensure all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation.
10. Conditions of Suppliers
10.1. Many of the services which make up your visit are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.
10.2. You agree that (i) you will read and comply with all applicable terms and conditions, policies and other guidelines implemented by any independent suppliers in connection with your Booking; (ii) you may be bound by certain policies of the applicable independent supplier and you may need to contact them directly to exercise certain rights; and (iii) any purchase from independent suppliers will result in a separate purchase contract with the applicable independent supplier for that service and neither the Company nor any member of its group of companies is party to (or has any liability in connection with) any service contract that you enter into with any independent supplier (meaning that your recourse in respect of such contract is to the independent supplier only).
10.3. You are responsible for all charges and payments in relation to any purchase form any independent supplier. If we are notified by the independent supplier than any information you have provided is inaccurate, any payment is incomplete, or that you have breached their terms and conditions, we may suspend or cancel your Booking.
11. Special Requests
If you have any special requests, you must advise us at the time of Booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
12. Call Monitoring and Recording
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes using a service provider acting under our instruction. Please refer to our privacy policy (here) for further information about how your data may be processed by us.
13. Other important information
13.1. Each of the clauses of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
13.2. If we fail to insist that you perform any of your obligations under these Booking Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14. Governing law and jurisdiction
14.1. These Booking Terms are governed by and construed in accordance with the laws of Denmark, excluding any laws that would lead to the use of another country’s laws.
15. If you are a Business User, you and we irrevocably agree that the courts of Denmark shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Booking Terms or its subject matter or formation.
16. Contacting us
16.1. Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by using the contact details listed on the Site or by using the following details:
|
LDC |
Telephone |
Address |
|
Please note |
|
LCD – Melbourne, Australia |
+61390024302 |
Chadstone Shopping Centre, Level 2, Entertainments Zone 1341 Dandenong Road Chadstone Victoria 3148, Australia |
melbourne@legolanddiscoverycentre.com.au |
|
|
LDC – Tokyo, Japan |
+81335995157 |
Island Mall 6F, Deck Tokyo Beach 1-6-1 Daiba, Minato-Ku, Tokyo 135-009, Japan |
Tokyo@legolanddiscoverycenter.com |
|
|
LDC – Osaka, Japan |
+818095908104 |
Tempozan Market Place 3F 1-1-10 KaiganDori, Minato-ku, Osaka 552-0022, Japan |
Osaka@legolanddiscoverycenter.com |
|
|
LDC – Hong Kong |
+852 6427 1212 |
Shop B131-133, B1, K11 MUSEA Victoria Dockside, 18 Salisbury Road Tsim Sha Tsui Kowloon, Hong Kong |
LDCHK.info@merlinentertainments.biz |
|
|
LDC – Toronto, Canada |
+19057612501 |
1 Bass Pro Mills Drive, Unit E2A Vaughan Toronto Ontario L4K 5W4, Canada |
info@legolanddiscoverycentre.ca |
|
|
LDC – Arizona, US |
+14805657077 |
5000 S. Arizonal Mills Circle Suite 135 Tempe AZ 85282 USA |
arizona@sealifeus.com |
Phone charges may apply |
|
LDC – Atlanta, US |
+14049562170 |
3500 PEACH TREE RD. NE Suite G1 Phipps Plaza Atlanta GA 30326 USA |
Atlanta@LEGOdiscoverycenter.com |
Phone charges may apply |
|
LDC – Bay Area, US |
+14082346370 |
870 Great Mall Drive. Milpitas CA, 95035 870 Great Mall Drive Milpitas CA 95035 USA |
BayArea@LEGOLANDDiscoveryCenter.com |
Phone charges may apply |
|
LDC – Boston, US |
+16177025590 |
598 Assembly Row Somerville MA 2145 USA |
Boston@LEGOdiscoverycenter.com |
Phone charges may apply |
|
LDC – Chicago, US |
+18475929701 |
601 N Martingale Dr. Schaumburg IL 60173 USA |
groupsalesch@legolanddiscoverycenter.com |
Phone charges may apply |
|
LDC – Columbus, US |
+16144077703 |
157 Easton Town Center Columbus OH 43219 USA |
Columbus@legolanddiscoverycenter.com |
Phone charges may apply |
|
LDC – Dallas, US |
+14694443003 |
3000 GRAPEVINE MILLS PARKWAY Grapevine Mills Mall Grapevine TX 76051 USA |
dfw@LEGOLANDDiscoveryCenter.com |
Phone charges may apply |
|
LDC – Kanas City, US |
+18165563964 |
2475 GRAND BLVD. CROWN CTR. Kansas City MO 64108 USA |
KC@legodiscoverycenter.com |
Phone charges may apply |
|
LDC – Michigan, US |
+2484896001 |
4240 Baldwin Rd Auburn Hills MI 48326 USA |
michigan@LEGOLANDDiscoveryCenter.com |
Phone charges may apply |
|
LDC – New Jersey, US |
+12013642573 |
1 American Dream Way Suite A (Upper Level) East Rutherford NJ 7073 USA |
newjersey@LEGOLANDDiscoveryCenter.com |
Phone charges may apply |
|
LDC – Philadelphia, US |
+12672459693 |
500 W Germantown Pike Plymouth Meeting PA 19462 USA |
philadelphia@LEGOLANDDiscoveryCenter.com |
Phone charges may apply |
|
LDC – San Antonio, US |
+12106101152 |
849 E. Commerce St San Antonio TX 78205 USA |
Sanantonio@LEGOLANDDiscoveryCenter.com |
Phone charges may apply |
|
LDC – Washington, US |
+15715064322 |
6563 Springfield Town Center Suite 12004 Springfield VA 22150 USA |
Info.washingtondc@legodiscoverycenter.com |
Phone charges may apply |
|
LDC – Westchester, US |
+19147756011 |
One Ridge Hill Boulevard Yonkers NY 10710 USA |
Westchester@LEGOLANDDiscoveryCenter.com |
Phone charges may apply |
Schedule 1
Contracting Company
Please check the LDC location where you are purchasing LDC Tickets for in row 1 of the table below. Row 2 confirms which Company is entering into these Booking Terms with you. For example, if you are purchasing LDC Tickets for Melbourne, you will be contracting with LEGOLAND Discovery Centre Melbourne Pty Ltd
