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FAQs

Take a look through some quick answers to our most common questions below...

Planning A Visit

Adults (18+) must be accompanied by at least one child (17 & under) to enter LEGOLAND Discovery Center. We will host exclusive adult nights for our Adult Fans of LEGO without children!

All children (17 and under) must be accompanied by at least one adult (18+) and supervised at all times.

We encourage families to interact together and explore their imagination and creativity through a world of open play, and therefore visits are not guided. The typical visit takes 2-3 hours, but you are welcome to stay for as long as you wish. 

Please Note: Due to restrictions, visits may be timed and limited.

We do not allow outside food or beverage, unless caring for babies or food allergies in children.

LEGOLAND Discovery Center encourages guests to enjoy deliciously fresh foods and snacks, as well as coffee beverages and ice cold sodas in our Cafe.

For safety reasons, no pets are allowed in the attraction. For questions about service animals please see our accessibility guide.

Yes, we are fully accessible for visitors with disabilities and wheelchair users. We do not provide wheelchair or stroller rentals at our attraction.

Yes. We ensure that there are always staff members at the LEGOLAND Discovery Center who are trained in first aid.

We are stroller friendly with diaper changing facilities.

The typical visit takes 2-3 hours, but you are welcome to stay for as long as you wish. 

Please Note: Due to restrictions, visits may be timed and limited.

As with many businesses, we are actively monitoring the situation with regards to the outbreak of Covid-19 coronavirus and are in regular contact with health authorities. The advice from the health authorities has not changed, so our business is operating as normal and standard terms and conditions on bookings continue to apply.

The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions to ensure their continued welfare. As such, and in line with general public health guidance, we have implemented enhanced cleaning regimes throughout LEGOLAND Discovery Center and increased the availability of hand sanitization products, and we ask all guests to observe good hygiene practices during their stay with us.

If you are planning on visiting LEGOLAND Discovery Center from an area that has been directly affected by the coronavirus AND if you are showing symptoms similar to those associated with the virus (for example:  fever, cough, breathlessness), we please politely ask that do not visit LEGOLAND Discovery Center and instead contact immediately your local health authority or doctor for further advice and instruction. Please then contact LEGOLAND Discovery Center or your travel agent, regarding your booking.

The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions to ensure their continued welfare. As with many businesses, we are actively monitoring the situation with regards to the outbreak of Covid-19 coronavirus and are in regular contact with local health authorities. The advice from the health authorities has not changed, so our business is operating as normal and standard terms and conditions on bookings continue to apply.

If you are planning on visiting LEGOLAND Discovery Center from an area that has been directly affected by the coronavirus AND if you are showing symptoms similar to those associated with the virus (for example:  fever, cough, breathlessness), we please politely ask that do not visit LEGOLAND Discovery Center and instead contact immediately your local health authority or doctor for further advice and instruction. Please then contact LEGOLAND Discovery Center or your travel agent, regarding your booking.

For further information, please refer and adhere to the advice given by your local health authority. 

During your visit, we wish to reassure you that LEGOLAND Discovery Center is taking all possible steps to minimize the risk of contagion, including the implementation of enhanced cleaning regimes throughout LEGOLAND Discovery Center. Rest assured, we will continue to act quickly should we be required to do so and will take all necessary precautions to protect the welfare of our guests and staff.

We ask all our guests to observe high standards of personal hygiene while visiting LEGOLAND Discovery Center. There are simple things you can do to help prevent the spread of the virus, including:

  • Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Putting used tissues in the bin immediately
  • Washing your hands with soap and hot water regularly, and using hand sanitizer gel
  • Trying to avoid close contact with people who are unwell
  • Avoiding touching your eyes, nose or mouth if your hands are not clean.

Throughout LEGOLAND Discovery Center, we have placed additional hand sanitizers in convenient locations for guests, and we politely ask that you use them regularly.

If you do feel unwell during your visit, please contact a member of staff immediately – maintaining a safe distance of six feet where possible.

Thank you for your cooperation and understanding.  

No worries if you are running a little early or late. There is a 30 minute grace period and we are always willing to work with you if you are running too late. 

Unfortunately, we do not take any donation requests in the first year of operation.

If you lost your order confirmation, you can look up your order here.

Tickets

To ensure our guests have the best experience possible, we have limited the number of visitors that can be in the Center at one time. All guests buying tickets online OR at the door will be required to make a reservation for an entry time.

Advanced Purchase - Best Value and Guaranteed Entry

  • Tickets can be purchased online here.
    • NOTE: When booking, check the second calendar for date & time slots. If there are no time slots available, we are sold out.
    • To get the best value, tickets on non-peak days must be purchased 24 hours in advance. 
  • Upon your arrival to the Center, you will enter the "I Have Tickets" line at the start of your reservation.
  • Please note during peak periods such as holidays, Spring break and Summer there may be a small wait upon entering the reservation line.

Walk-Up Purchase

  • If you purchase tickets at the door, you will be required to reserve the next available time slot. You will enter the 'I Have Tickets' line at the start of your reserved entry time. The only way to guarantee your entry is to reserve your tickets online.
  • Please note, during peak times, we may sell out of walk-up tickets. The only way to guarantee your entry is to purchase your tickets on advance online.

Once inside, stay as long as you like.

When booking your ticket you will be asked to select a date and time for your arrival. This helps us make your experience more enjoyable by reducing queue times, speeding up your entry in to the attraction and reducing crowding. Once inside the attraction, you may stay as long as you like! 

All adults must be accompanied by a child (aged 17 and under) to visit the attraction (with the exception of Adult Fans of LEGO Nights). 

No worries if you are running a little early or late. There is a 30 minute grace period and we are always willing to work with you if you are running too late. 

On the day of your visit, after we confirm your reservation and annual pass, we will sell you the discounted tickets at our admissions desk. 

Please note, the annual pass holder must be entering the attraction with their friends and family. Discounted tickets will not be sold for any future dates.

Unfortunately, we do not offer refunds on admission tickets. If you cannot make the day you purchased your tickets for, we will be happy to switch it to another date. Leave us a message at BayArea@LEGOLANDDiscoveryCenter.com with your order/confirmation number and your new requested date & time and we will get back to you as soon as possible. 

Please note, we cannot guarantee your requested date & time and will do our best to accommodate you depending on our availability.

Yes! If you purchase a General Admission ticket from us, we will be happy to apply the cost of that ticket towards an Annual Pass.

Must be done on the same day of your visit and only applies to ticket(s) purchased from our website or admissions desk.

Yes, you can check with your Military Ticket Program provider for the best deals. 

OR you can show your valid military ID to receive $5 OFF the standard, walk-up admission price only. This offer is valid only for 4 tickets.

Please note that you must show a valid military ID at the Admission Desk at the time of your visit. Not valid with any other discount, including online tickets and combination tickets. Walk Up admission is not guaranteed if time slots are not available.

If you lost your order confirmation, you can look up your order here.